General FAQs

We are proud to offer a special discount to any active duty military, veterans, law enforcement, and first responders as a way to show our appreciation and support for their service. Just send in your proof of service (photo ID or other documentation) to our Customer Experience Team at and we’ll be more than happy to help.

Percussive Device is massage reinvented™. Dr. Jason created percussive therapy to increase blood flow and decrease tension deep within the muscle, using scientifically-calibrated combination of speed and depth to treat your muscles comfortably by overriding the pain signals sent to the brain. Percussive Device works because each device offers a unique combination of these three things: Amplitude (depth) Our 16 mm amplitude allows to treat deep within the muscle to release tension. Frequency (speed) Our 2400 percussion per minute (40 per second) speed allows our devices to override the pain signals to your brain, making the treatment experience more comfortable than manual muscle therapy. Torque (no-stall force) Our devices can withstand up to an additional 60 pounds of applied pressure—without stalling—so you can most effectively treat the areas that need it.

USE ONLY AS INSTRUCTED. Use the device as described in the Instruction Manual. Use only recommended accessories and replacement parts. Do not carry out any maintenance other than as advised.

The main difference between percussive therapy and vibration therapy is that percussive therapy reaches deeper into the muscle, 60% deeper, in fact. While vibration therapy feels good on the surface of the body, it’s a “global” experience as opposed to a targeted one. Percussive therapy targets treatment areas by reaching deep enough into the muscle to increase the amount of blood flow and oxygen needed for efficient treatment and recovery. Also, because Percussive Devices touch the body and come off of it 40 times per second, the brain does not acclimate to the stimulation, making the therapy more effective.

More questions? Find answers on our Support page.